سياسة الشحن والإستبدال والاسترجاع

Shipping: We care about satisfying Black Mountain customers by providing free shipping service for Saudi customers via SMSA. The order is prepared within 1-2 working days, then shipped and arrives within 3-6 working days. • Delays may occur during holidays and breaks, and orders cannot be canceled after the shipping label is issued. Returns: Allowed within two days of receipt, provided the product is unused and with all its accessories and labels. Method: Contact us via WhatsApp by sending the order number, and a return label will be issued through SMSA. You can deliver the product to the nearest SMSA branch or request a courier from SMSA customer service in the X app. After verifying the product's condition, the amount will be refunded minus a shipping fee of 38 SAR. Note: If the product is not delivered to the shipping company within 3 days, the return will be canceled. Exchange: Allowed within 3 days of receipt, provided the product is unused and with all its accessories and labels. Method: Contact us via WhatsApp by sending the order number, and an exchange label will be issued through SMSA. You can deliver the product to the nearest SMSA branch or request a courier from SMSA customer service in the X app. The exchange is free of charge once; after verifying the product's condition, the replacement product will be shipped to you.